Frequently Asked Questions

Have questions? We’re here to help.

General Questions

OINZpay is a digital platform that lets you send and receive money seamlessly, and pay for everyday bills — airtime, data, cable TV subscriptions, electricity, gift cards, and more — all from one place.

Bill Payments Questions

You can pay for airtime top-ups, mobile data, cable TV subscriptions (DStv, GOtv, Startimes), electricity bills (prepaid and postpaid), and purchase gift cards — with more services being added regularly.

Security

OINZpay uses bank-grade encryption, secure PIN authentication, and continuous transaction monitoring to keep your funds and data safe.

  • Regulated Money Storage: Your funds are securely held directly by our licensed partners, Providus Bank and Kuda, which are fully regulated and insured.
  • Data Encryption: We use end-to-end encryption to ensure your personal information and transaction details are strictly protected against unauthorized access.
  • Account Controls: Your account is protected by multi-factor authentication (MFA), biometric logins (FaceID/Fingerprint) and personalized PINs for every transaction.
  • Fraud Monitoring: Our systems monitor transactions 24/7 to detect and prevent suspicious activity before it affects your account.

Account & Support

Go to your profile settings, select "Verify Account," and follow the prompts to submit your BVN/NIN and required documents.